Couch Surfers Support

Mend-ing our community by connecting couch surfers and their hosts with support services to reduce the risk of homelessness.

In an emergency call 000. If you urgently need a bed tonight ring: link-2-home 1800 152 152

In Just 30 seconds…

You can register to be connected with a service provider who can help. This may be you or someone staying with you. We are here to help you connect with resources that empower you. 

Our aim is to help connect the couch surfer with services that will assist in finding longer-term accommodation and for us to mediate so the host can host for a bit longer while the couch surfer finds longer-term options for housing and support.

We hope to maintain the relationship between the couch-surfer and host, who might be one of the last friends/supports that could break down without this support.

Did you know?

*Couch surfing adults in NSW


*Were aged between 15-24


*Were housed following support

Mend: Couch Surfers has an important mission

A ‘couch surfer’ is a homeless person who is currently “couch surfing” with a ‘Host’ – a friend or relative’s residence. Our vision is to provide a platform allowing for both Couch Surfer and Host to resolve any issues and provide a long-term solution for the Couch Surfer.

Couch surfing is a form of homelessness* where the couch surfer is temporarily staying at someone’s home. Our aim is to connect with services that can support them in finding longer-term solutions. Including alternate housing, at the same time, we look to support the host and couch surfer during this process. (avoiding a breakdown in the relationship with someone who could be a support in the future)

How it works

1. A a couch surfer or a host who needs assistance simply fills in a web form or send an SMS

2. You’ll answer key questions to be stored in our system, which we’ll use to identify how we can help you.

3. Your information is given to a live operator to assist their mediating between couch surfer and hosts, to remove any anxiety and enable everyone to work together.

4. Couch Surfers and Hosts are subsequently connected to the appropriate service to achieve a long-term outcome, re-housing the Couch Surfer if necessary.

Our Partner Organisations

Our ambitions can’t be achieved without the help of the organisations with whom we partner.

Couch Surfer Textline

The couch surfer text line is a facility to support individuals who needed to couch surf and can communicate in 109 languages.

In an emergency call 000.
If you urgently need a bed tonight ring: link-2-home 1800 152 152
If you are a Couch Surfer and need assistance text 0480 049 922  or Scan this Barcode

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Couch Surfer Webform

If you cannot use our Textline, please use the webform below. 
In an emergency call 000.
If you urgently need a bed tonight ring: link-2-home 1800 152 152

    Get Involved

    We want to be game changers when it comes to homelessness and couch surfing. Through our couch surfing app and rough sleeper app, Mend, we’re providing the tools required to assist those in need.